Faqs

This means the transaction was abandoned in a state where we were unable to receive feedback on what happened, the most common scenario is when customers don’t complete the 3D Secure prompts.

Timed out transactions are usually abandoned by the customer.

Failed transactions are due to system errors or invalid requests, or when a card type is not supported by the application.

Declined transactions are valid responses from the Banks, this state is only set when the Bank returns a Decline when processing the transaction (After 3D Secure has already been Authenticated).This can be for many reasons, and the error message should usually provide more clarity on why it was Declined.

You should see a pop-up when logging in to your current console.

Clicking on the PC Icon in this pop-up when you are the admin should take you to a link where you can register.

Once your user is registered you can login via: https://portal.adumoonline.com

Unfortunately, if the data was never updated on the old console, the link would still go to who the registered Admin user was.

In the case that this email is inaccessible we can manually provide the link, however the request would have to be approved by a director at your company. This can be done by having the director send an email to request change of admin to our support desksupport@adumoonline.com

Please note it is the responsibility of the Admin to create new users in the Client Portal for users who require access.

Your user will have to complete migration to the Adumo Online Client Portal.

If you are the admin user, you should find a link to complete the migration in your Mygate Console.

The link can be found on the pop-up shown when logging in to the old Console.If you are not the admin user, please request your admin to create a user for you.We are unable to add users to the Client Portal from our side for security reasons and this must be done by a current Client Portal user.

Currently our system does not allow 1 email address to be used for multiple users. If you need to access different Merchant account’s Client Portal, please sign up with a unique email for each of these accounts.

This means the user has likely been deleted and is no longer showing, however is still stored in our Database for auditing purposes.

Please use the edit function to update user credentials rather than deleting and re-adding them.

If you wish to have a deleted user restored, please log a ticket to our support desk: support@adumoonline.com

We have endeavored to create an experience that would be frictionless from your side, however there are some fundamental differences between the platforms. For more information on transaction states and what they mean, please see our General FAQ.

While we have facilitated the use of those integrations on our new platform. The goal is to have merchants integrated directly into the new platform, either via sending the Form Post to a new URL in the case of Virtual Applications, or by integrating to the new REST API for Enterprise Applications.

We have deprecated the ‘mode’ field, we have had to separate our Testing and Production environments for PCI Compliance purposes.If you wish to post Test transactions, you will need to post to the testing endpoint.

Unfortunately, Bankserv blocks the test cards from time to time, please use the alternate cards listed on the developer centre.